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Exchange Inquiries

Sizing

Since our destinations are around the world, tag sizes differ so if you ordered, for example, a size large but the tag says XXL that implies that our system calibrated standard US/EU size Large to correlate with our warehouse's associated tag size. In short, the measurements will be the same as your desired preference.

If your item does not fit and is eligible for exchange (please refer to the section 'Ineligible Items' for further information) then reach out to us for instructions on how to initiate the exchange process. The most efficient way to do this would be by sending an email to customerservice@erbana88.com. To ensure your inquiry is routed to the correct department please include ‘Exchange’ in the subject line and provide the order number and a brief description of your issue that prompted the request. Please allow 24-48 hours for a team member to review and respond.

Note: staff availabilities have been severely impacted by the ongoing pandemic, nevertheless, we will strive to reply as promptly as possible and would appreciate your patience.

 

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Ineligible Items

On sale items, clearance items and intimate clothing such as lingerie and other undergarments are final sale and ineligible for exchanges or returns. For further information please refer to our Return and Exchange policy.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Exchange Process

If your item does not fit and is eligible for exchange (please refer to the section 'Ineligible Items' for further information) then reach out to us for instructions on how to initiate the exchange process. The most efficient way to do this would be by sending an email to customerservice@erbana88.com. To ensure your inquiry is routed to the correct department please include ‘Exchange’ in the subject line and provide the order number and a brief description of your issue that prompted the request. Please allow 24-48 hours for a team member to review and respond.

Note: staff availabilities have been severely impacted by the ongoing pandemic, nevertheless, we will strive to reply as promptly as possible and would appreciate your patience.

Yes. This is non-refundable.

 

Once you’ve successfully shipped your return, we require you to send us an email with the tracking number. Upon receipt of your exchange, we will automatically release the new item and provide you with the new tracking number.

 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.