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General Inquiries

About Us

Erbana88 is an online apparel store that strives to deliver an experience unlike any other. It consists of hand-picked urban styles conveniently integrated into collections for men and women to explore. We offer hundreds of styles and are constantly expanding our inventory.

At Erbana, we take pride in our ability to not only provide high quality products at unbeatable prices - but in our perseverance and determination in delivering impeccable customer support to our many visitors and members around the world. 

Erbana88 proudly ships to ALL 240 countries in the world!!

If you think that's phenomenal then you'll be even more pleased to know that regardless of your country, continent or physical address (Sahara Desert excluded) we offer a FLAT RATE SHIPPING FEE of only $5.50. 

So:

No matter your location - we can deliver. 

 

No. While it is not mandatory for you to have an account to checkout and place an order it is highly recommended since it will provide convenience in accessing tracking information and offers the opportunity to review your order history. 

 

Creating an account is easy and only takes two minutes. The perks of this is that it connects you to a ton of discounts, flash sales and coupons exclusively reserved for our members and inner circle! The option is always made available to your during your shopping experience with us and can be found by:

Step 1
Heading to the top right corner of your page and clicking the account Account Icon icon  (Desktop version)

                    OR

simply navigating to Account Icon  on the main menu bar in the center of your screen (Mobile version) 

 

Step 2 
Enter your basic information such as name, email address and pick a password that you won't easily forget. Hit Create.

 

Step 3
Verify you're not a robot by hitting the reCAPTCHA and then we'll send an activation link to your email. Simply click it - and you're done! 

You will be then be redirected to your account where you can track your orders, update or add new addresses and make basic modifications to personalize your shopping experience. 

NOTE: We consider your safety and security as our top priority so rest assured that your information will remain secured and encrypted to prevent any breach of information. For more details behind our encryption process you can refer to our privacy policy

Mistakes happen and should you need help with figuring out which account is which, simply reach out to us via email at customerservice@erbana88.com or start a live chat with one of our team members. Our agents are live from 9am to 5pm PST on weekdays and are unavailable on weekends.

Please note that the current pandemic has significantly impacted our staff and resources. Nevertheless, we will work to resolve your inquiry as promptly and as efficiently as possible.  

 

While we will be sad to see you go, you can have your account deleted by sending your request to customerservice@erbana88.com. In the subject bar please title it: 'Account Deactivation' so we can ensure it gets routed to the right department.   

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24-hour Automated Assistance Guide

In an attempt to offer immediate solutions to your current concerns we've integrated an automatic bot that strives to resolve, as best as he could, your questions. Topics include determining:

Shipping Zones

Order Status

Product Availability  

To initiate ErbaBot simply click on the 'Chat With Us' ErbaBot icon and enter a keyword such as: 

hello
hi
hey
where is my order
order
track package
delivery
order
order update
yes
no
shipping

This automatically triggers ErbaBot to respond to your commands. 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Customer Support

To contact a member of our team please choose from one of the following options:

  • Use the 'Contact Us' tab located in the main menu where you can full out and submit a form

 

 

  • Start a chat with one of our agents by clicking the 'Chat With Us' box during hours of operation.

 

Our standard hours of operation are from 9am to 5pm PST on weekdays and are unavailable on weekends.

 

via Chat Boxes:

Live agents typically respond within 5 to 10 minutes upon receiving a notification.

 

via Email or Form Submittal:

Emails and forms are routed to the appropriate departments and responses are typically within 24 to 48 hours.

 

Please note that the current pandemic has significantly impacted the availability of our staff and resources. Nevertheless, we will work to resolve your inquiry as promptly and as efficiently as possible.  

 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.