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CODE: ERB24

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Order Inquiries

Prioritizing Security During Transactions

To protect your personal information, we take reasonable precautions (via encryption and gateways) and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you choose a direct payment gateway to complete your purchase, your credit card data is temporarily stored. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). However, your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more details behind our encryption process you can refer to our privacy policy. 

If you provide us with your credit card information, it is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

Modes of Payment

We accept Paypal and other forms of payments such as Visa, Mastercard, American Express, Discover, Amazon Pay, Apple Pay and Shopify Pay.

 

While you can place an order with a different billing and shipping address - it is not advised. Doing this usually flags our servers and requires reverification which causes delays in processing and ultimately, shipping times. While we will not need to reach out to you to resolve this issue, we highly recommend that you place orders that have matching billing and shipping addresses. 

 

Yes, we accept diners club, Elo, JCB and gift cards issued by our store for purchases. 

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Ordering

Step 1
To place an order simply identify the product of choice, determine the best size and color to select and then add it to your bag.

 

Step 2
Once your shopping is completed head to checkout by locating and clicking the 'My Bag' icon Checkout.

Located on the top right hand corner of any page (Desktop version) 

In the far right hand corner of the main menu bar (Mobile version)

Step 3
Follow the prompts to input your contact information and shipping address. Click the shipping tab to proceed and confirm your shipping fee. Next, proceed to the payment section by clicking 'Continue to payment'.

 

Step 4
Enter your method of payment, any tip that you would like to provide in helping Erbana persevere through these economically strained times, and your promo code (if applicable). You will then have the option to save your mode of payment for future transactions and then hit the 'Pay Now' button to complete your purchase.
 

You will receive an order confirmation email or text within 5 minutes of placing your order. It provides you with a unique order number that can be used to identify and track your purchase. If you did not receive your confirmation email please check your spam or Junk mail.

Size charts are provided for each item in our store and can be found as either the 4th or last image in the product's image reel. For more detailed information on sizing please refer to our FAQ section titled 'Size Inquiries'. 

So life happens. Maybe you placed and order and then had second thoughts about it or decided to take a spontaneous trip around the world and won't be home to receive the package. We get it. To cancel your order simply reach out to us as soon as possible via live chat or email so one of our agents can go ahead, stop the order from processing and then issue your refund.

However, timing is very important as our processing time is typically within 24-48 hours. If the item has already shipped then unfortunately, we are unable to cancel the order as it has been handed over to our logistics provider and a tracking number has been issued. 

At this point, we are no longer physically able to retrieve it.  

 

If you found a product you really want but our page is showing that it is not in stock then don't hesitate to let our staff know via live chat or by emailing us at info@erbana88.com. One of our team members will be happy to assist you further and attempt to procure your selected product. They will then reach out to you with any updates.  

If you found something you really like but we do not offer your preferred size or, we do but it is out of stock, then reach out to us via live chat or by emailing us at info@erbana88.com. One of our team members will then attempt to procure your selected size and contact you with any updates. 

 

The tax rate that will be applied to your order will generally be the combined state and local rate for the address where your order will be shipped to so rates may vary based on location. Also, orders placed through third party sites such as E-bay, Google Shopping and Amazon may require additional taxes. 

Shipping within the United States costs $4.00

Worldwide shipping costs a flat rate fee of $5.50 regardless of location.

Frequent promo and discount codes are made exclusively available to our members who have created an account with us. These offers can be automatically applied at checkout by clicking the link provided in the email or SMS. 

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Currency & Language Conversion

Our aim at Erbana88 is to make your shopping experience as convenient and accessible as possible. This includes enabling options for you to easily navigate through content that is most comfortable for your viewing. To trigger our translation feature click the Google icon located on the lower left corner on any of our pages and select your preferred language. Language

 

If your language was not provided on our list then let us know so we can adjust our options accordingly. Simply start a live chat with one of our team members or email us at info@erbana88.com. Once received, we will work to include your preferred language and reach out to you with any progress and updates. 

To change our store's currency to reflect that of your country, use any page to locate and click on the USD tab which provides a drop down menu of options that looks like this:

Currency

Located on the top right hand corner of any page (Desktop version) 

or in the middle of the main menu bar (Mobile version)

You can then navigate to your desired currency.

If your preferred currency was not provided on our list then let us know so we can adjust our options accordingly. Simply start a live chat with one of our team members or email us at info@erbana88.com. Once received, we will work to include your preferred currency type in our database and will reach out to you with any progress and updates.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.