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Return & Refund Inquiries

Returns

First, we do apologize that you were unsatisfied with all or part of your order and would like to help make the return process as seamless as possible. So, if your item is eligible for return (please refer to the list of Ineligible Items below to see if your item qualifies) then reach out to us for instructions on how to initiate the return process. The most efficient way to do this would be by sending an email to customerservice@erbana88.com. To ensure your inquiry is routed to the correct department please include ‘Return’ in the subject line and provide the order number and a brief description of why you would like to return your item. Please allow 24-48 hours for a team member to review and respond.

Note: staff availabilities have been severely impacted by the ongoing pandemic, nevertheless, we will strive to reply as promptly as possible and would appreciate your patience.

Item's marked down in red are considered 'On Sale' and purchases are final. 

On sale items, clearance items and intimate clothing such as lingerie and other undergarments are final sale and ineligible for exchanges or returns. For further information please refer to our Return and Exchange Policy.

Most sections come prefilled, therefore, you would only need to confirm your shipping address, select a reason for your return then sign and date the form. It must be included in the return package along with the item, folded and in it's original packaging. 

Yes. This is non-refundable.

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Refunds

Once you’ve successfully shipped your return, we require you to send us an email with the tracking number. Once the item is delivered, we will automatically initiate the cancellation and refund of your order. This process usually occurs within 24 hours. 

Hey mistakes happen! If you've lost your tracking number you can reach out to your postal service for a copy of your receipt. If this option is not applicable in your country then the next option would be to wait until we receive your item.

Once your return has been processed, your funds will be returned within 3-5 business days or less. However, it may be longer based on your bank’s processing time so please call them to inquire more about their procedures.

Yes, upon receipt of your return we will cancel the order and you will be notified via your preferred mode of communication. Next, you will receive another correspondence that confirms your refund being processed. 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.